Job Description
Join our award-winning luxury hotel in the heart of Dallas as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in a dynamic urban setting. As the first point of contact, you'll embody our commitment to hospitality excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Manage efficient guest check-in/check-out processes while maintaining accuracy in reservation systems
- Resolve guest inquiries and complaints with professionalism and empathy
- Process payments and manage cash handling procedures
- Coordinate with housekeeping, valet, and maintenance teams for flawless service delivery
- Upsell hotel amenities and services to enhance guest experiences
- Maintain detailed records of guest preferences and special requests
- Execute emergency protocols and ensure guest safety standards
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Valid Texas driver's license preferred
- Flexible availability including nights, weekends, and holidays
- Bilingual (English/Spanish) highly desirable