Job Description
Join Boston's premier luxury hotel and elevate your hospitality career! Grand Hospitality Group is seeking a passionate Full-Time Hotel Manager to lead our flagship property in downtown Boston. As a key member of our executive team, you'll drive exceptional guest experiences while optimizing operational excellence. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of America's most vibrant cities.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Develop and implement strategic initiatives to enhance guest satisfaction and revenue growth
- Manage staff scheduling, training, and performance evaluations
- Monitor financial metrics and implement cost-control measures
- Ensure compliance with health, safety, and brand standards
- Collaborate with marketing and sales teams on promotions and events
- Address guest concerns promptly to maintain high retention rates
Qualifications
- Bachelor's degree in Hospitality Management or related field
- 5+ years progressive hotel management experience
- Proven leadership and team development skills
- Strong financial acumen with P&L management experience
- Exceptional customer service and conflict resolution abilities
- Proficiency in hotel management software (Opera, etc.)
- Valid Massachusetts Food Handler's certification