Job Description
Join our award-winning team at the heart of Charlotte's vibrant hospitality scene! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and embody our commitment to service excellence. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our luxury hotel chain.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and manage cash drawer with meticulous attention to detail
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain a clean, organized front desk area at all times
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends and holidays
- Basic knowledge of Charlotte attractions and transportation
- Valid North Carolina driver's license preferred