Job Description
Join our award-winning luxury hotel in Charlotte's vibrant Uptown district as we seek a passionate Hotel Manager to lead our operations. This full-time role offers an exceptional opportunity to drive guest satisfaction, optimize revenue streams, and mentor a high-performing team in one of America's fastest-growing hospitality markets.
As Hotel Manager, you'll orchestrate every aspect of guest experience while maintaining industry-leading service standards. Our ideal candidate combines strategic business acumen with hands-on leadership skills to elevate our property's reputation and profitability. If you thrive in dynamic environments and possess a relentless commitment to excellence, we invite you to apply.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, F&B, and maintenance teams
- Develop and implement strategic initiatives to maximize occupancy and average daily rate
- Lead staff recruitment, training, and performance management programs
- Manage P&L responsibilities with rigorous budget adherence and cost control
- Resolve escalated guest concerns and ensure exceptional service recovery
- Collaborate with sales team to develop corporate partnerships and group bookings
- Ensure compliance with health/safety regulations and brand standards
- Analyze market trends to identify growth opportunities and competitive advantages
Qualifications
- Bachelor's degree in Hospitality Management or related field (or equivalent experience)
- Minimum 5 years hotel management experience with luxury/premium properties
- Proven revenue management and P&L optimization track record
- Advanced proficiency in Opera PMS and hospitality analytics tools
- Strong leadership skills with demonstrated team development capabilities
- Exceptional communication and conflict resolution abilities
- Valid North Carolina hospitality certification preferred
- Ability to work flexible schedule including nights/weekends/holidays