Job Description
Are you a dedicated hospitality professional ready to lead a dynamic team?
Grand Horizon Hospitality is seeking an experienced and enthusiastic Full-Time Hotel Manager to oversee our operations in the heart of Oklahoma City. We pride ourselves on exceptional guest service and a supportive work environment that values hard work and dedication.
As the Hotel Manager, you will be the face of our establishment, ensuring that every guest experience is memorable. This role involves shift work and requires a hands-on approach to daily operations.
Responsibilities
- Oversee all daily operations of the hotel including front desk, housekeeping, and food service.
- Manage staff schedules, including shift rotations and overtime allocation.
- Ensure 100% guest satisfaction by promptly addressing inquiries and resolving conflicts.
- Maintain strict adherence to safety, security, and health regulations.
- Monitor inventory levels and coordinate with vendors for timely deliveries.
- Conduct regular staff training sessions to enhance service standards.
- Prepare weekly reports on hotel performance and financial metrics.
Qualifications
- Minimum of 3 years of experience in hotel management or a related field.
- Proven leadership skills with the ability to motivate a diverse team.
- Flexibility to work various shifts, including nights and weekends.
- Strong problem-solving abilities and attention to detail.
- Proficiency in hotel management software and MS Office Suite.
- High school diploma or GED required; Associate's or Bachelor's degree preferred.
- Excellent verbal and written communication skills.