Job Description
Join our award-winning team at Grand Horizon Hotels in vibrant Austin! We're seeking passionate individuals to kickstart their hospitality careers as Front Desk Agents. No prior experience required – we provide comprehensive training to help you excel in delivering exceptional guest experiences. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our expanding Texas portfolio.
Responsibilities
- Warmly welcome and check-in/check out guests with efficiency and professionalism
- Manage reservations, room assignments, and guest inquiries via phone/in-person
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management software for daily operations
- Resolve guest concerns promptly and escalate complex issues to management
- Uphold brand standards through meticulous attention to detail
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Proficient with basic computer applications
- Customer service mindset with problem-solving abilities
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and willingness to learn new systems
- Texas residency required (no relocation assistance)