Job Description
Join our award-winning luxury hotel in the heart of San Francisco! We're seeking a passionate Hotel Operations Manager to lead our dynamic team and deliver unforgettable guest experiences. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in one of the world's most vibrant hospitality destinations.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Lead and mentor cross-functional teams to maintain exceptional service standards
- Optimize operational efficiency while ensuring 5-star guest satisfaction
- Manage financial performance, budgeting, and expense control
- Implement innovative strategies to drive revenue and occupancy
- Coordinate with vendors and maintain supplier relationships
- Ensure compliance with health, safety, and brand standards
Qualifications
- Bachelor's degree in Hospitality Management or equivalent experience
- 5+ years in hotel operations leadership role
- Proven track record in team management and staff development
- Expertise in PMS systems (Opera, Fidelio, etc.)
- Strong financial acumen and budget management skills
- Exceptional problem-solving and decision-making abilities
- Valid California Food Handler's certification preferred
- Fluency in English; bilingual Spanish a plus