Job Description
Join the legendary team at The Ritz-Carlton, Charlotte and become the first impression for our distinguished guests. We are currently seeking a dedicated and personable Front Desk Agent to join our weekend shift team. In this pivotal role, you will be responsible for creating unforgettable guest experiences, ensuring seamless check-in and check-out processes, and maintaining the highest standards of hospitality.
We are looking for a professional who thrives in a luxury environment and possesses a genuine passion for service excellence. If you are ready to elevate your career in one of the most vibrant cities in the Carolinas, we invite you to apply.
Responsibilities
- Greet and welcome guests warmly, ensuring a memorable first impression upon arrival.
- Manage check-in and check-out procedures efficiently using property management systems (PMS).
- Handle incoming calls and guest inquiries with poise, accuracy, and a problem-solving mindset.
- Process payments and resolve billing discrepancies in compliance with company policies.
- Maintain the cleanliness and organization of the front desk area and lobby spaces.
- Assist with special requests and coordinate with other departments to fulfill guest needs.
- Adhere to all safety, security, and health regulations at all times.
Qualifications
- High school diploma or GED equivalent required.
- Previous front desk or hospitality experience preferred.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and property management software.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Strong interpersonal skills with a focus on guest satisfaction and conflict resolution.
- Professional appearance and demeanor.