Job Description
Join our award-winning team at Grand Plaza Hotel in Fresno, CA, where we're revolutionizing hospitality with premium service and career growth opportunities. We're seeking passionate Full-Time Shift Managers to oversee our dynamic hotel operations during evening, overnight, and weekend shifts. Enjoy competitive compensation, comprehensive benefits, and a supportive environment where your leadership skills shine. If you thrive in fast-paced settings and excel at team coordination, this is your chance to build a rewarding career in Fresno's thriving hospitality scene.
Responsibilities
- Oversee daily hotel operations during assigned shifts ensuring exceptional guest experiences
- Manage and mentor 8-15 hourly staff including front desk, housekeeping, and maintenance teams
- Resolve escalated guest complaints with professionalism and discretion
- Coordinate with department heads for seamless service transitions between shifts
- Monitor inventory levels and order supplies for operational continuity
- Implement safety protocols and emergency procedures as needed
- Prepare shift reports and communicate critical information to management team
Qualifications
- 3+ years hotel or hospitality management experience with shift work background
- Proven leadership skills in high-volume service environments
- Strong conflict resolution and customer service abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Knowledge of hotel management systems (PMS) and inventory control
- Valid California driver's license and reliable transportation
- Ability to stand/walk for extended periods and lift up to 25 lbs
- High school diploma; hospitality degree preferred