Job Description
Join the vibrant hospitality scene at Grand Plaza Hotel, Philadelphia's premier destination for luxury and comfort. We're seeking a dedicated Full-Time Shift Manager to ensure seamless operations during evening and overnight shifts. This role is perfect for energetic professionals passionate about delivering exceptional guest experiences while maintaining operational excellence. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic environment.
Responsibilities
- Oversee all front desk, housekeeping, and security operations during assigned shifts
- Manage staff scheduling, performance, and conflict resolution
- Handle guest inquiries, complaints, and VIP requests with professionalism
- Conduct daily audits of cash handling and inventory systems
- Implement emergency procedures and ensure safety compliance
- Train and mentor new staff members on service standards
- Coordinate with departments for smooth shift transitions
Qualifications
- 3+ years hotel management experience with shift leadership background
- Proven problem-solving and decision-making abilities
- Strong knowledge of PMS systems (Opera preferred)
- Excellent communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Pennsylvania Food Handler's certification
- Basic financial reconciliation experience