Job Description
Join our award-winning team at the heart of Austin's vibrant hospitality scene! The Austin Grand Hotel is seeking enthusiastic Guest Services Associates to create unforgettable experiences for our global guests. No experience necessary – we provide comprehensive training for career-ready individuals passionate about service excellence. Work in a dynamic environment where your smile and dedication will shine. Enjoy competitive pay, flexible scheduling, and growth opportunities within our luxury brand. Start your hospitality journey in one of America's most exciting cities today!
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments using hotel systems
- Respond promptly to guest inquiries and requests
- Coordinate with housekeeping and maintenance departments
- Process payments and handle cash transactions accurately
- Maintain a clean, organized front desk environment
- Assist with valet services and luggage handling
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent (GED)
- Outstanding communication and interpersonal skills
- Ability to work flexible hours including weekends/holidays
- Basic computer literacy and comfort with technology
- Positive attitude with strong problem-solving abilities
- Ability to stand for extended periods
- Valid work authorization in the United States
- No prior experience required – training provided