Job Description
Join our award-winning Luxury Bay Hotel Group in the vibrant heart of San Francisco! We're seeking a dedicated Full-Time Shift Manager to oversee our 24/7 operations and deliver exceptional guest experiences. Enjoy competitive compensation, comprehensive benefits, and career growth in one of the world's most dynamic hospitality markets. If you're passionate about service excellence and thrive in fast-paced environments, apply today to become part of our elite team.
Responsibilities
- Manage daily shift operations including staffing, inventory, and service standards
- Train and mentor front desk, housekeeping, and guest services teams
- Resolve guest inquiries and elevate service quality during peak hours
- Coordinate with departments (housekeeping, maintenance, security) for seamless operations
- Implement hotel policies and safety protocols during all shifts
- Conduct pre-shift briefings and post-shift evaluations
- Monitor financial performance including cash handling and revenue targets
- Handle emergency situations with calm professionalism and decisive action
Qualifications
- 3+ years hotel management experience with shift leadership background
- Proven track record in guest satisfaction metrics and team development
- Strong knowledge of PMS systems (Opera, Fidelio) and hotel operations
- Ability to work flexible schedules including nights, weekends, and holidays
- Excellent conflict resolution and multitasking abilities
- San Francisco Food Handler Card required
- Valid California driver's license preferred
- Bachelor's degree in Hospitality or related field preferred