Job Description
Join our award-winning team at Grand Harbor Hotel and experience the future of hospitality with our revolutionary daily pay program! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences in the heart of Tampa's vibrant downtown. Enjoy the flexibility of part-time work with the unique benefit of accessing your earnings daily through our secure payment platform.
This is more than just a job – it's your gateway to the thriving Tampa hospitality scene. You'll be the first face our guests see, delivering exceptional service while building valuable industry connections. Our modern facility and supportive team environment make every shift rewarding.
Responsibilities
- Execute seamless guest check-in/check-out procedures using PMS systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues proactively
- Process cash/credit transactions and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for optimal operations
- Utilize upselling techniques to enhance guest experiences and revenue
- Maintain a pristine front desk environment with professional appearance
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in Opera, Fidelio, or similar hotel management software
- Ability to multitask in fast-paced environments during peak hours
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Valid Florida driver's license (for occasional errands)