Job Description
Join our award-winning team at Grand Plaza Hotel San Jose, where hospitality excellence meets vibrant city energy! We're seeking dedicated Full-Time Shift Supervisors to lead our front-of-house operations during evening and overnight shifts. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of California's most dynamic hospitality markets. Why join us?
- Health/Dental/Vision insurance after 30 days
- 401(k) with company match
- Complimentary hotel stays worldwide
- Tuition reimbursement program
- Employee discounts on dining and spa services
Responsibilities
- Manage all front desk operations during assigned shifts (evening/overnight)
- Train and mentor 5-7 guest service agents on service standards
- Handle escalated guest complaints with discretion and professionalism
- Oversee check-in/check-out procedures and room assignment systems
- Coordinate with housekeeping and maintenance teams for operational efficiency
- Conduct daily shift briefings and performance reviews
- Ensure compliance with safety and sanitation protocols
Qualifications
- 3+ years hotel front desk experience with shift leadership
- Proven conflict resolution and problem-solving skills
- Proficiency in Opera/PMS property management systems
- Flexible availability including nights, weekends, and holidays
- Strong multitasking abilities in fast-paced environments
- Valid California Food Handler's Card (preferred)
- Bilingual English/Spanish certification (highly desired)
- Ability to stand/walk for 8-hour shifts