Job Description
Join our award-winning team as an Immediate Hire Front Desk Agent at Grand Hospitality Group's premier San Antonio location! We're seeking dynamic hospitality professionals to deliver exceptional guest experiences at our downtown Riverwalk property. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant tourism destinations.
Why Join Us?
• Flexible scheduling options
• Employee discounts & perks
• Paid training & certification programs
• Health, dental & vision benefits
• 401(k) with company match
Responsibilities
- Check-in/out guests efficiently using Opera property management system
- Manage room inventory and rate optimization
- Resolve guest inquiries with exceptional service standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for room upgrades and amenities
- Handle emergency situations calmly and professionally
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with PMS systems (Opera preferred)
- Strong communication & conflict resolution skills
- Ability to work flexible shifts (nights/weekends)
- Basic math and cash handling abilities
- Texas Food Handler certification (or willingness to obtain)
- Valid driver's license and reliable transportation