Job Description
Join Atlanta's premier luxury hospitality destination as a Full-Time Shift Supervisor at Grand Plaza Hotel. We're seeking dynamic professionals to oversee daily hotel operations across rotating shifts, ensuring exceptional guest experiences while maintaining industry-leading standards. This role offers career growth in a vibrant urban setting with competitive benefits and a supportive team environment.
Responsibilities
- Manage 24/7 hotel operations across rotating day/evening/night shifts
- Oversee front desk, housekeeping, and guest services teams
- Handle VIP guest requests and escalated service issues
- Implement safety protocols and emergency procedures
- Coordinate with maintenance, security, and F&B departments
- Conduct shift briefings and performance coaching
- Ensure compliance with brand standards and local regulations
Qualifications
- 3+ years hotel supervisory experience required
- Flexibility to work weekends, holidays, and rotating shifts
- Strong conflict resolution and multitasking abilities
- Proficiency in hotel management systems (Opera, PMS)
- Georgia Food Service Manager certification preferred
- Exceptional communication and leadership skills
- Ability to stand/walk for extended periods