Job Description
Join our vibrant team at Grand Bay Hotel Oakland as a Front Desk Agent! We're seeking enthusiastic individuals to deliver exceptional guest experiences in the heart of the city. This entry-level role is your gateway to a rewarding hospitality career with competitive pay, comprehensive training, and growth opportunities. Be the welcoming face of our luxury hotel while building transferable skills in customer service, operations, and teamwork. Apply today to start your journey with us!
Responsibilities
- Efficiently check guests in/out using property management systems
- Handle reservations, inquiries, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Assist with luggage, valet services, and local area guidance
- Uphold brand standards through exceptional communication and problem-solving
- Manage multi-line phone systems and digital communication channels
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with willingness to learn hotel systems
- Outstanding interpersonal and communication skills
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- Previous customer service experience preferred
- Valid work authorization and reliable transportation