Job Description
Join the prestigious Grand Hotel Louisville and become part of our award-winning hospitality team! We're seeking passionate, customer-focused professionals to deliver exceptional experiences in our luxury downtown property. Enjoy competitive pay, comprehensive benefits, and career growth in a vibrant city known for its Southern charm and thriving tourism scene.
As a cornerstone of Louisville's hospitality landscape, we pride ourselves on creating memorable stays for guests from around the world. If you thrive in fast-paced environments and possess a genuine passion for service, this is your opportunity to shine in one of Kentucky's most dynamic hotel careers.
Responsibilities
- Deliver exceptional guest service across all hotel touchpoints including check-in/out, concierge, and dining assistance
- Manage front desk operations including reservation systems, billing, and room assignments
- Resolve guest inquiries and concerns with professionalism and efficiency
- Collaborate with housekeeping, maintenance, and food service teams for seamless operations
- Maintain strict adherence to safety protocols and brand standards
- Process payments and manage financial transactions accurately
- Train and mentor new staff members on hotel procedures
Qualifications
- Minimum 2 years hotel or hospitality experience required
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with hotel management software (Opera, etc.)
- Valid driver's license for valet duties (if applicable)
- Basic knowledge of local attractions and events
- High school diploma or equivalent required
- Food handler certification preferred