Job Description
Join our award-winning luxury hotel in the heart of downtown Dallas! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our AAA Four-Diamond property. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of Texas' most vibrant cities.
Why Work With Us?
- Health insurance, 401(k) matching, and paid time off
- Complimentary hotel stays and dining discounts
- Professional development programs
- Modern work environment with state-of-the-art facilities
Responsibilities
- Manage guest check-in/check-out procedures using Opera property management system
- Handle reservation inquiries, room assignments, and payment processing
- Resolve guest complaints with empathy and efficiency
- Coordinate with housekeeping and maintenance departments
- Process billing transactions and manage cash handling
- Assist with concierge services and local recommendations
- Maintain accurate shift reports and guest preference records
Qualifications
- Minimum 2 years hotel front desk experience preferred
- Proficiency with PMS systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Texas driver's license (if providing guest transportation)
- Basic knowledge of Dallas attractions and transportation
- High school diploma or equivalent; hospitality degree a plus
- Ability to lift 25 lbs for luggage assistance