Job Description
Join our award-winning luxury hotel in the heart of Manhattan! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at the Grand Plaza Hotel NYC. As a Front Desk Agent, you'll be the first point of contact for our international clientele, embodying our commitment to excellence. Enjoy competitive benefits, career growth opportunities, and a vibrant work environment in one of the world's most dynamic cities. Apply today to become part of our legendary team!
Responsibilities
- Manage check-in/check-out processes for guests with precision and warmth
- Handle guest inquiries, complaints, and special requests promptly
- Operate hotel management systems (Opera, PMS) efficiently
- Coordinate with housekeeping, maintenance, and valet services
- Process payments and manage cash drawer responsibilities
- Upsell hotel amenities and dining experiences
- Maintain accurate guest records and reservation data
- Collaborate with concierge team for guest transportation arrangements
Qualifications
- Minimum 2 years hotel front desk experience required
- Proficiency in hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, including nights/weekends
- Valid New York State hospitality certification preferred
- Fluency in English; multilingual abilities a plus
- Strong attention to detail and organizational skills
- Ability to thrive in fast-paced, high-pressure environments