Job Description
Join our award-winning hospitality team at Oceanview Hotel & Resort in Long Beach, CA! We're seeking passionate full-time hotel staff to deliver exceptional guest experiences. As a Guest Services Representative, you'll be the heart of our operations, ensuring every guest feels welcomed and valued. Enjoy competitive pay, comprehensive benefits, and career growth in a stunning coastal setting. If you thrive in dynamic environments and prioritize guest satisfaction, apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management systems
- Handle reservations, room assignments, and special requests with precision
- Resolve guest inquiries and concerns promptly with solution-oriented approaches
- Collaborate with housekeeping, maintenance, and F&B departments for seamless operations
- Process payments and maintain accurate financial transaction records
- Uphold brand standards through professional communication and service excellence
- Assist in training new staff and implementing service protocols
Qualifications
- 1+ years hospitality or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in hotel management software (e.g., Opera, Amadeus)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma; hospitality certification a plus