Job Description
Join our award-winning luxury hotel in the heart of Houston, where excellence meets Southern hospitality. We're seeking passionate individuals to deliver unforgettable guest experiences while advancing their careers in a dynamic environment. Our team-centric culture offers growth opportunities, competitive benefits, and a commitment to work-life balance. If you thrive in fast-paced settings and take pride in flawless service, this is your chance to shine in one of Texas' most vibrant cities.
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries, complaints, and special requests promptly
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Maintain strict adherence to safety, hygiene, and brand standards
- Utilize property management systems for reservations and billing
- Train new staff on service protocols and operational procedures
Qualifications
- Minimum 2 years of hotel or luxury hospitality experience
- Proven ability to multitask in high-pressure environments
- Strong communication and conflict-resolution skills
- Flexibility to work nights, weekends, and holidays
- Basic knowledge of PMS systems (Opera, Cloudbeds preferred)
- Valid Texas Food Handler's and TABC certifications
- Ability to lift 25 lbs and stand for extended periods
- Fluency in English; Spanish proficiency a plus