Job Description
Join our award-winning luxury hotel in downtown Austin as we prepare for our peak season! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
Responsibilities
- Manage guest check-in/check-out processes with speed and precision
- Handle reservations, billing inquiries, and special requests
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records using Opera PMS system
- Upsell hotel amenities and local attractions
- Process payments and manage cash handling procedures
Qualifications
- 2+ years of hotel front desk experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Texas Food Handler certification (or obtain within 30 days)
- Valid driver's license and clean driving record
- Ability to stand for extended periods
- Bilingual (English/Spanish) preferred