Job Description
Are you a people person with a passion for hospitality? The Grand Wichita Hotel & Suites is seeking a dedicated and professional Front Desk Agent to join our elite team. As the face of our hotel, you will play a crucial role in ensuring our guests have a memorable and comfortable stay. We offer a competitive compensation package, comprehensive benefits, and a supportive work environment.
In this role, you will manage front desk operations, handle guest inquiries, and maintain the high standards of service our brand is known for.
Responsibilities
- Guest Relations: Provide a warm, welcoming greeting to all guests and resolve any concerns with a positive and professional attitude.
- Check-In/Out: Efficiently process guest registrations, verify identification, and manage payments using our property management system.
- Communication: Answer a multi-line phone system promptly and professionally, assisting with reservations and general information.
- Lobby Maintenance: Ensure the front desk area and lobby are kept clean, organized, and presentable at all times.
- Security Protocols: Adhere to safety and security procedures to ensure the safety of guests and staff.
- Administrative Tasks: Assist with mail handling, wake-up calls, and key management.
Qualifications
- Experience: Previous experience in a hotel front desk or customer service role is preferred but not always required.
- Education: High school diploma or GED is required.
- Skills: Proficiency with computers and reservation software (e.g., Opera, Micros) is a plus.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: A professional appearance and a friendly, approachable demeanor.
- Availability: Must be flexible to work varying shifts, including weekends and holidays.