Job Description
Join our award-winning team at the Grand Plaza Hotel, where luxury meets hospitality in the heart of Los Angeles. We're seeking passionate individuals to deliver exceptional guest experiences in a vibrant, dynamic environment. Enjoy competitive benefits, career growth opportunities, and work in one of LA's premier destinations. Why join us? Comprehensive health plans, employee discounts, and a supportive culture that values your professional development.
Responsibilities
- Deliver exceptional guest service through personalized interactions and prompt issue resolution
- Manage front desk operations including check-ins, check-outs, and room assignments
- Coordinate with housekeeping, maintenance, and dining departments to ensure seamless operations
- Handle guest inquiries, complaints, and special requests with professionalism and discretion
- Maintain accurate records of guest information, reservations, and billing transactions
- Uphold brand standards for cleanliness, safety, and service excellence
Qualifications
- Minimum 2 years of hotel or hospitality industry experience
- Strong communication and interpersonal skills with multilingual proficiency preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in hotel management software (e.g., Opera, Marriott Bonvoy)
- Valid California driver's license and reliable transportation
- High school diploma or equivalent; hospitality certification a plus
- Ability to lift 25 lbs and stand for extended periods