Job Description
Welcome to the heart of Texas hospitality. We are currently seeking a dynamic and personable Front Desk Agent to join our award-winning team. This is an immediate hire opportunity, meaning you could start contributing to our guest experience as soon as next week.
At The Austin Luxury Group, we don't just book rooms; we create memories. We pride ourselves on delivering world-class service in a fast-paced, luxury environment. If you thrive in a high-energy setting and have a passion for guest relations, we want to meet you.
Why Join Us?
- Immediate start available for the right candidate.
- Competitive hourly pay ranging from $18.00 to $22.00.
- Comprehensive benefits package including health, dental, and vision.
- Flexible scheduling and opportunities for career growth.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests upon arrival, ensuring a smooth check-in process.
- Guest Relations: Serve as the primary point of contact for guests, answering inquiries, making reservations, and resolving complaints with a solution-oriented mindset.
- Operations Management: Monitor front desk occupancy, manage room inventory, and accurately process payments and billing.
- Communication: Coordinate with housekeeping and maintenance teams to ensure room readiness and prompt service delivery.
- Security & Safety: Adhere to all hotel security protocols and fire safety regulations to maintain a secure environment.
- Administrative Tasks: Maintain accurate logs, update guest profiles in the Property Management System (PMS), and handle correspondence.
Qualifications
- Experience: Minimum of 1-2 years of experience in a hotel front desk or guest services role is preferred.
- Education: High school diploma or GED required; additional hospitality training is a plus.
- Skills: Proficient in MS Office and standard Property Management Systems (e.g., Opera, SkyTouch).
- Communication: Exceptional verbal and written communication skills in English.
- Interpersonal: Strong customer service orientation with a friendly and approachable demeanor.
- Availability: Ability to work flexible hours, including weekends, holidays, and evenings.