Job Description
Immediate Opportunity! Join our award-winning team at Sunrise Hotel & Resort in El Paso, TX. We're seeking passionate hospitality professionals to deliver exceptional guest experiences in our vibrant desert oasis. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Texas's most dynamic cities. No experience necessary – we provide paid training!
As a Front Desk Agent, you'll be the heart of our guest journey, creating memorable stays through warm hospitality and seamless operations. Our commitment to employee development ensures you'll thrive in this fast-paced environment.
Responsibilities
- Manage efficient check-in/check-out processes for guests
- Handle guest inquiries, reservations, and special requests with professionalism
- Process payments and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for flawless service
- Resolve guest concerns promptly and maintain high satisfaction scores
- Operate hotel management systems and POS technology
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Customer service experience preferred (hospitality background a plus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency and tech-savviness
- Positive attitude and team collaboration mindset
- Ability to stand for extended periods
- Must pass background check and drug screening