Job Description
Join our award-winning luxury hotel in the heart of Louisville! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at Grand Louisville Hotel. As a cornerstone of downtown's revitalization, our property offers dynamic career growth in a vibrant city known for bourbon, arts, and Southern hospitality. Enjoy comprehensive benefits including health insurance, 401(k) matching, and exclusive hotel discounts. Perfect for career-driven individuals who thrive in fast-paced environments and appreciate Kentucky's unique culture.
Responsibilities
- Deliver personalized guest services exceeding expectations in front desk operations
- Coordinate with housekeeping, maintenance, and F&B teams for seamless guest experiences
- Handle reservation systems, check-in/check-out processes, and payment processing
- Resolve guest inquiries and concerns promptly with solution-oriented approaches
- Execute upselling strategies for room upgrades and premium services
- Train new staff on hotel operations and service standards
- Maintain accurate records of guest feedback and incident reports
Qualifications
- Minimum 2 years luxury hotel or high-end hospitality experience
- Proven ability to multitask in high-pressure situations
- Proficiency in Opera or similar PMS software
- Strong conflict resolution and communication skills
- Flexible availability including nights, weekends, and holidays
- Valid Kentucky state driver's license preferred
- Ability to stand/walk for extended periods
- Basic knowledge of Louisville tourism attractions and services