Job Description
Join our award-winning Louisville Grand Hotel as a key member of our hospitality team! We're seeking passionate professionals to deliver exceptional guest experiences in the heart of downtown Louisville. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a luxury environment where every detail matters.
Responsibilities
- Deliver outstanding guest service across front desk, housekeeping, and concierge operations
- Manage check-in/check-out processes efficiently while maintaining accuracy
- Coordinate with housekeeping and maintenance teams for seamless room turnover
- Handle guest inquiries, requests, and resolve issues with professionalism
- Operate hotel management systems (PMS) and maintain accurate records
- Uphold brand standards and safety protocols at all times
- Collaborate with cross-functional teams to optimize guest satisfaction
Qualifications
- Minimum 1 year hotel or high-end hospitality experience required
- Strong communication and problem-solving skills
- Ability to work flexible shifts, weekends, and holidays
- Proficiency in hotel management software (Opera, etc.)
- Valid KY state driver's license (if driving guest vehicles)
- Basic first aid/CPR certification preferred
- Ability to lift 25 lbs and stand for extended periods
- Positive attitude with commitment to teamwork