Job Description
Are you looking for a rewarding career in the heart of California? Capital City Grand Hotel & Suites is currently seeking dedicated and energetic individuals to join our full-time hospitality team. We pride ourselves on delivering world-class service and creating unforgettable experiences for our guests.
As a premier establishment in Sacramento, we offer a dynamic work environment, comprehensive benefits, and clear pathways for professional growth. If you have a passion for hospitality and thrive in a fast-paced setting, we want to meet you.
Benefits Package:
- Competitive hourly wage ($18.00 - $24.00).
- Health, Dental, and Vision Insurance.
- Paid time off (PTO) and holiday pay.
- Employee discounts on dining and amenities.
- Training and development opportunities.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to guests upon arrival and ensure a seamless check-in/check-out process.
- Front Desk Operations: Manage phone inquiries, process reservations, and handle guest requests efficiently using our property management system.
- Customer Relations: Address guest concerns and complaints with empathy and urgency to ensure high satisfaction scores.
- Area Maintenance: Assist in maintaining the cleanliness and order of the lobby, reception area, and common spaces to meet our high standards.
- Administrative Tasks: Process payments, prepare daily reports, and organize files and correspondence.
- Collaboration: Work closely with housekeeping, maintenance, and the kitchen staff to ensure the hotel operates smoothly.
- Event Support: Assist with setup and coordination for special events and conferences held at the hotel.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous experience in hospitality or customer service is preferred but not mandatory for qualified entry-level candidates.
- Skills: Proficiency in Microsoft Office Suite and reservation software is a plus.
- Communication: Excellent verbal communication skills and a professional, welcoming demeanor.
- Physical Requirements: Ability to stand for extended periods, lift moderate weights (up to 20 lbs), and navigate the property comfortably.
- Availability: Must be flexible to work varying shifts, including weekends, holidays, and evenings.