Job Description
Join our award-winning hospitality team as a Night Front Desk Agent at Luxury Stays Dallas! This pivotal role ensures exceptional guest experiences during evening and overnight hours while maintaining hotel security and operations. We seek a professional with a passion for service to be the first point of contact for our discerning clientele. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of Dallas' premier hospitality destinations.
Responsibilities
- Manage guest check-ins/checkouts efficiently using Opera PMS system
- Handle reservation modifications and special requests with precision
- Process payments and maintain accurate cash drawer procedures
- Monitor security systems and respond to emergency protocols
- Coordinate with housekeeping and maintenance teams for operational excellence
- Resolve guest complaints promptly while maintaining brand standards
- Prepare end-of-night reports and ensure accurate documentation
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Texas driver's license (for valet operations)
- Flexibility to work weekends, holidays, and overnight shifts
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent required