Job Description
Join our award-winning team at Grand Plaza Hotel Chicago, where we create memorable experiences for guests from around the world. We're seeking passionate individuals to join our hospitality family with full-time positions requiring no prior experience. If you're a people person with a strong work ethic and desire to grow in the hospitality industry, we want to meet you! We provide comprehensive training, career advancement opportunities, and a supportive work environment where your contributions are valued.
Responsibilities
- Deliver exceptional guest service through warm, personalized interactions
- Assist with front desk operations including check-ins, check-outs, and reservations
- Support housekeeping and maintenance teams to ensure impeccable property standards
- Manage guest inquiries and resolve issues promptly with a solutions-oriented approach
- Collaborate with cross-departmental teams to create seamless guest experiences
- Uphold strict cleanliness and safety protocols throughout all guest areas
- Participate in daily briefings and ongoing training programs
Qualifications
- No prior hotel experience required – we train all team members
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Flexibility to work weekends, holidays, and varying shifts
- Positive attitude and commitment to teamwork
- Basic computer literacy for reservation systems
- Valid work authorization in the United States