Job Description
Join Memphis Hospitality Group as a Front Desk Agent and enjoy daily pay for your shift work! We're seeking energetic professionals to deliver exceptional guest experiences at our downtown Memphis location. This role offers flexible scheduling with immediate payment processing – no more waiting for weekly checks! Ideal for students, gig workers, or anyone seeking supplemental income with rapid payout.
Our team thrives on creating memorable stays for visitors from around the world. As the first point of contact, you'll embody Southern hospitality while managing check-ins, handling inquiries, and ensuring seamless operations. With competitive hourly rates and tips included, this position rewards your dedication with financial stability and growth opportunities.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Process payments and resolve billing inquiries accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management software for reservations and room status updates
- Handle emergency situations calmly following protocol
- Upsell room upgrades and local attractions to enhance guest experience
- Maintain detailed logs of guest interactions and special requests
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 6 months customer service or front desk experience
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to stand for extended periods and lift 25 lbs
- Flexible availability for day/night/weekend shifts
- Basic math skills for cash handling and billing
- Valid Tennessee driver's license (if required for errands)