Job Description
Join our award-winning luxury hotel in the heart of Charlotte's vibrant Uptown district! The Grand Charlotte Hotel is seeking dedicated hospitality professionals to deliver exceptional guest experiences in a dynamic environment. We offer competitive compensation, comprehensive benefits, and career growth opportunities within a globally recognized brand. If you're passionate about service excellence and thrive in fast-paced settings, this is your chance to elevate your hospitality career.
Responsibilities
- Deliver outstanding guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out processes and resolve guest inquiries with professionalism
- Coordinate with housekeeping, maintenance, and food & beverage departments
- Handle reservation systems and maintain accurate guest records
- Uphold brand standards for cleanliness, safety, and operational efficiency
- Assist in training new staff members and implementing best practices
- Contribute to positive team culture through collaboration and communication
Qualifications
- Minimum 2 years of hotel or luxury hospitality experience required
- Proven ability to multitask in high-pressure environments
- Strong communication and interpersonal skills
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of hotel management systems (e.g., Opera, PMS)
- Valid North Carolina driver's license (if driving duties required)
- Ability to lift 25 pounds and stand for extended periods
- Certification in hospitality management preferred