Job Description
Join our award-winning luxury hotel in the heart of downtown Dallas! We're seeking passionate hospitality professionals to elevate our guest experience. At Grand Plaza Hotel, we offer competitive benefits, career advancement opportunities, and a dynamic work environment where your talents shine. If you're dedicated to delivering exceptional service and thrive in a fast-paced setting, we want to meet you!
Responsibilities
- Deliver exceptional guest service across all hotel departments including front desk, housekeeping, and concierge
- Manage check-in/check-out processes efficiently while maintaining accuracy in reservations
- Coordinate with housekeeping team to ensure rooms meet brand standards
- Handle guest inquiries and resolve complaints with professionalism
- Assist with event setup and banquet operations as needed
- Maintain strict compliance with safety and hygiene protocols
- Collaborate with cross-functional teams to optimize operations
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Strong customer service orientation with excellent communication skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency in reservation systems (e.g., Opera, Fidelio)
- Valid Texas Food Handler's Certificate (or willingness to obtain)
- High school diploma or equivalent required
- Ability to lift 25 lbs and stand for extended periods
- Fluent in English; bilingual candidates strongly encouraged