Job Description
Join our award-winning team at Grand Plaza Hotel in vibrant Fort Worth, TX! We're seeking passionate hotel professionals to deliver exceptional guest experiences in our luxury urban retreat. With competitive pay, comprehensive benefits, and growth opportunities, this is your chance to launch or advance your hospitality career in one of Texas' most dynamic cities.
As a key member of our 24/7 operation, you'll contribute to our reputation for excellence while enjoying a supportive work culture. Immediate openings include front desk agents, housekeeping supervisors, and concierge roles. Training provided for qualified candidates.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure operational excellence
- Handle guest complaints and resolve issues promptly to maintain satisfaction
- Uphold brand standards for cleanliness, safety, and luxury service
- Collaborate with cross-functional teams during peak events and high-traffic periods
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year hotel or customer service experience
- Strong communication and conflict resolution skills
- Proficiency in hotel management software (Opera, etc.)
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Texas driver's license (for shuttle drivers only)
- Basic knowledge of Fort Worth attractions and services