Job Description
Join our award-winning team at Grand Hospitality Group! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our premier Raleigh location. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic work environment. If you thrive in fast-paced settings and take pride in creating memorable stays, we want to meet you!
Responsibilities
- Deliver outstanding guest service during check-in/out, inquiries, and special requests
- Manage room assignments and reservations efficiently using hotel management systems
- Collaborate with housekeeping and maintenance teams to ensure flawless operations
- Resolve guest concerns promptly and maintain high satisfaction standards
- Process payments accurately and maintain financial transaction records
- Train and mentor new staff members on service protocols
- Adhere to all safety, hygiene, and brand compliance standards
Qualifications
- 2+ years hotel or hospitality experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency with PMS software (e.g., Opera, Cloudbeds)
- Flexible schedule availability including nights/weekends/holidays
- Valid North Carolina driver's license if required for duties
- High school diploma or equivalent; hospitality certification a plus
- Ability to stand for extended periods and lift up to 30 lbs