Job Description
Join our award-winning luxury hotel in Houston, Texas, where exceptional service meets southern charm. We're seeking passionate hospitality professionals to elevate our guest experience. As a key member of our team, you'll contribute to our reputation as one of Texas' premier destinations for business and leisure travelers. Enjoy competitive benefits, career growth opportunities, and a vibrant work culture in the heart of the Energy City.
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out procedures with precision and efficiency
- Coordinate with departments to ensure seamless guest experiences
- Handle guest inquiries and resolve issues promptly
- Maintain cleanliness and safety standards across all guest areas
- Collaborate with management on operational improvements
- Support special events and VIP guest arrangements
Qualifications
- Minimum 2 years luxury hotel or high-end hospitality experience
- Strong communication and problem-solving skills
- Ability to work flexible schedules including nights/weekends
- Proficiency in hotel management systems (Opera, Fidelio)
- Texas Food Handler certification (or willingness to obtain)
- Valid driver's license and clean driving record
- Fluent in English; Spanish proficiency preferred