Job Description
Join our award-winning team at Coastal Hospitality Group as a Front Desk Agent in sunny Long Beach, CA! We're seeking energetic professionals to deliver exceptional guest experiences at our boutique oceanfront property. This is an immediate hire opportunity with competitive pay, flexible shift schedules, and career growth potential. If you thrive in fast-paced environments and excel at creating memorable stays, apply today!
Responsibilities
- Manage check-in/check-out processes efficiently while maintaining accuracy
- Handle guest inquiries and resolve issues with professionalism
- Process payments and manage reservations via our PMS system
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with reservation software (e.g., Opera, Delphi)
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math skills for cash handling
- Valid driver's license and reliable transportation