Job Description
Join our award-winning luxury hotel in the heart of Albuquerque as we seek a dynamic Guest Experience Manager to elevate our hospitality standards. This pivotal role requires a passionate leader dedicated to creating unforgettable guest journeys while driving operational excellence in a vibrant Southwestern setting.
Responsibilities
- Lead front desk operations with exceptional service standards and team mentorship
- Resolve complex guest inquiries and complaints with creative solutions
- Train staff on property systems and cultural immersion protocols
- Collaborate with housekeeping and F&B teams for seamless guest experiences
- Analyze guest feedback to implement service improvements
- Manage VIP arrivals and special event coordination
Qualifications
- 3+ years in luxury hotel management with supervisory experience
- Proven expertise in Opera or similar property management systems
- Bilingual (English/Spanish) communication proficiency required
- Strong problem-solving skills with emotional intelligence
- Knowledge of Albuquerque tourism landscape and attractions
- Valid New Mexico alcohol certification