Job Description
Join our award-winning luxury hotel in downtown Sacramento and become the cornerstone of guest satisfaction! As a Guest Experience Manager, you'll orchestrate seamless stays for discerning travelers while leading a dynamic team of hospitality professionals. This role blends operational excellence with personalized service in a setting that celebrates California's vibrant culture.
We're seeking a passionate leader who thrives in fast-paced environments and embodies our commitment to creating memorable moments. Enjoy competitive benefits, professional development opportunities, and the chance to shape Sacramento's premier hospitality destination.
Responsibilities
- Supplement front desk operations while delivering exceptional guest interactions
- Resolve complex guest inquiries and service recovery situations
- Train and mentor staff on hospitality standards and brand protocols
- Coordinate VIP experiences and special event accommodations
- Monitor guest feedback systems and implement improvement strategies
- Collaborate with housekeeping and food & beverage teams
- Optimize check-in/check-out processes for efficiency
Qualifications
- 3+ years hotel front desk or guest services leadership experience
- Proven ability to resolve guest complaints with discretion
- Advanced knowledge of PMS systems (Opera preferred)
- Strong problem-solving skills under pressure
- Excellent communication and team leadership abilities
- Valid California driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- Professional appearance and polished communication style