Job Description
Join our dynamic team at the heart of Washington DC's hospitality scene! We're seeking a Local Front Desk Agent to deliver exceptional guest experiences in a fast-paced luxury environment. This immediate hire opportunity offers competitive compensation, flexible shift work schedules, and career growth within our premier hotel group. If you're passionate about service excellence and thrive in a 24/7 operation, apply today!
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservation inquiries, modifications, and cancellations
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Act as primary point of contact for guest concerns and provide concierge services
- Utilize hotel management systems (Opera, Fidelio) for operations
- Uphold brand standards through exceptional communication and problem-solving
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- 1+ years front desk or customer service experience
- Proficiency in hotel property management systems
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong communication and conflict resolution skills
- Attention to detail and multitasking abilities
- Basic knowledge of Washington DC attractions and transportation
- Valid driver's license (for occasional errands)