Job Description
Join the pinnacle of luxury hospitality at The Ritz-Carlton Philadelphia, where extraordinary service is our signature. We seek a passionate Guest Experience Manager to orchestrate seamless stays for our discerning clientele in the heart of City of Brotherly Love. As an ambassador of our legendary standards, you'll curate unforgettable moments while leading our award-winning concierge team.
What We Offer:
- Industry-leading benefits package including health, dental, and vision
- Complimentary luxury hotel stays worldwide
- Professional development through Ritz-Carlton University
- Competitive salary with performance bonuses
- Exclusive employee dining and wellness programs
Responsibilities
- Supervise 15-person concierge team with daily performance coaching
- Develop personalized guest itineraries for VIP clientele
- Resolve complex service issues with grace and discretion
- Collaborate with F&B and Housekeeping departments for seamless operations
- Train staff on Ritz-Carlton standards and local Philadelphia expertise
- Monitor guest satisfaction metrics and implement improvement strategies
- Coordinate high-profile events and celebrity accommodations
- Conduct weekly inventory of premium guest amenities
Qualifications
- 5+ years luxury hotel experience with 2+ years in management
- Proven expertise in VIP guest relationship management
- Deep knowledge of Philadelphia's cultural attractions and dining scene
- Fluency in English; Spanish proficiency strongly preferred
- Advanced certification in hospitality management (e.g., CHA)
- Exceptional problem-solving and conflict resolution skills
- Proficiency in Opera PMS and CRM systems
- Ability to work flexible shifts including nights, weekends, and holidays