Job Description
Join our award-winning luxury hotel in the heart of downtown Minneapolis as a Guest Experience Manager! We're seeking a passionate hospitality professional to create unforgettable moments for our discerning guests. As a key member of our leadership team, you'll oversee all guest-facing operations while mentoring our dynamic front desk and concierge teams. Enjoy competitive compensation, comprehensive benefits, and the opportunity to shape the future of luxury hospitality in Minnesota's vibrant Twin Cities.
Our downtown Minneapolis hotel offers stunning views of the Mississippi River and easy access to major attractions like the Guthrie Theater and Mill City Museum. We pride ourselves on exceptional service and innovative guest experiences.
Responsibilities
- Lead and mentor front desk, concierge, and bell staff teams to deliver five-star guest experiences
- Resolve complex guest inquiries and complaints with exceptional problem-solving skills
- Oversee check-in/check-out processes and VIP guest arrangements
- Analyze guest feedback and implement service improvement initiatives
- Collaborate with housekeeping and F&B departments to ensure seamless operations
- Train staff on new technologies and service standards
- Monitor room inventory and optimize occupancy rates
Qualifications
- 5+ years in luxury hospitality with 2+ years in supervisory roles
- Proven track record of exceeding guest satisfaction metrics
- Advanced proficiency in hotel management systems (Opera, Delphi)
- Exceptional communication and conflict resolution abilities
- Valid Minnesota Food Manager certification preferred
- Ability to work flexible schedules including nights/weekends/holidays
- Bachelor's degree in Hospitality Management or related field
- Fluency in English; Spanish or other languages highly valued