Job Description
Join our award-winning team at The Riverfront Collection, Jacksonville's premier luxury hospitality destination. We're seeking a passionate Guest Experience Manager to elevate our service standards and create unforgettable moments for discerning travelers. Enjoy competitive compensation, comprehensive benefits, and career growth in one of Florida's most vibrant cities.
Responsibilities
- Oversee guest check-in/check-out processes with personalized service
- Train and mentor front desk staff on luxury hospitality standards
- Resolve guest complaints with empathy and efficiency
- Coordinate VIP arrivals and special event accommodations
- Manage reservation systems and optimize room inventory
- Collaborate with housekeeping and F&B departments
- Analyze guest feedback to enhance service quality
Qualifications
- 3+ years luxury hotel experience with supervisory role
- Proven conflict resolution and leadership abilities
- Advanced knowledge of Opera/PMS systems
- Exceptional communication and multitasking skills
- Valid Florida Food Handler certification
- Spanish language proficiency preferred
- Ability to work flexible shifts including weekends