Job Description
Join our award-winning team at Grandview Hotel Austin, where luxury meets Southern charm! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in the heart of downtown Austin. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in one of America's most exciting cities. Immediate start available for motivated professionals ready to shine in hospitality.
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservations, billing inquiries, and room assignments
- Resolve guest concerns with empathy and proactive solutions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (Opera) for accurate record-keeping
- Promote hotel amenities and local attractions to enhance guest stays
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
- Texas driver's license and reliable transportation