Job Description
Join our award-winning team at The Fairmont San Jose and kickstart your hospitality career! As a premier luxury hotel in the heart of Silicon Valley, we're seeking passionate individuals to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to help you thrive in a dynamic environment. Enjoy competitive pay, employee benefits, and opportunities for growth within Marriott's global network. Why join us? Work in a stunning downtown location, gain valuable customer service skills, and be part of a team that celebrates diversity and excellence. Apply today and transform your career in hospitality!
Responsibilities
- Provide exceptional front desk service including check-in/check-out, guest inquiries, and reservation management
- Handle guest requests promptly and professionally, ensuring satisfaction at every touchpoint
- Process payments accurately and maintain secure financial transactions
- Collaborate with housekeeping, maintenance, and F&B teams to resolve guest issues
- Utilize hotel property management systems (PMS) to manage room assignments and availability
- Uphold brand standards through meticulous attention to detail and personalized service
- Participate in daily briefings and contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Strong communication skills and customer service orientation
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic proficiency in Microsoft Office and hotel property management systems
- Professional appearance and positive, approachable demeanor
- Ability to multitask in a fast-paced environment while maintaining composure
- Valid work authorization for the United States
- Willingness to complete paid hotel-specific training program