Job Description
Join Sacramento's premier hospitality destination as a Night Shift Front Desk Agent at The Sacramento Grand Hotel. We're seeking dedicated professionals who thrive in overnight environments to deliver exceptional guest experiences during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in California's vibrant hospitality sector.
Why Work With Us?
- Health, dental, and vision insurance
- 401(k) with company match
- Complimentary hotel stays nationwide
- Employee discounts on dining and services
- Professional development programs
Responsibilities
- Manage seamless guest check-in/check-out processes during overnight hours
- Handle reservation modifications, cancellations, and room assignments
- Respond to guest inquiries and resolve issues with 24/7 professionalism
- Perform nightly audit functions including cash handling and reconciliation
- Coordinate with security, housekeeping, and maintenance teams
- Maintain accurate guest records in property management systems
- Execute emergency response protocols as needed
Qualifications
- Minimum 1 year hotel front desk or hospitality experience
- Proficiency with Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Valid California driver's license and clean driving record
- Flexible availability including weekends and holidays
- Basic math and cash handling proficiency
- High school diploma or equivalent required