Job Description
Launch your hospitality career with no experience required! Sunset Hospitality Group is seeking energetic Night Front Desk Agents to join our award-winning team in Mesa, AZ. This full-time night shift role offers comprehensive training, competitive pay, and growth opportunities in the heart of Arizona's tourism hub. As the first point of contact for our guests, you'll create memorable experiences while working in a dynamic 24/7 environment. We value personality over experience – bring your positive attitude and customer service mindset!
Responsibilities
- Manage guest check-ins/checkouts with accuracy and professionalism
- Handle reservation modifications and special requests
- Process payments and maintain cash handling procedures
- Operate PMS systems and troubleshoot basic technical issues
- Coordinate with housekeeping and security teams
- Respond to guest inquiries and resolve complaints
- Ensure lobby area remains clean and organized
- Complete nightly audit reports
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work independently on night shift
- Flexible schedule availability (nights, weekends, holidays)
- Positive problem-solving mindset
- Valid Arizona driver's license preferred