Job Description
Welcome to The Vanderbilt Hotel, a landmark of luxury and hospitality in the heart of Nashville. We are currently seeking a dedicated and energetic Guest Services Agent to join our dynamic front desk team. In this role, you will serve as the face of our hotel, ensuring every guest receives a warm welcome and an exceptional experience from the moment they arrive.
We pride ourselves on our commitment to excellence and our vibrant culture. If you are looking for a full-time opportunity where you can grow your career in the hospitality industry, we want to meet you.
Key Highlights of the Role:
- Competitive hourly compensation.
- Comprehensive benefits package (medical, dental, vision).
- Employee discounts on dining and retail.
- Professional development and training programs.
Responsibilities
- Check guests in and out efficiently, ensuring all necessary registration and payment information is accurately recorded.
- Handle incoming calls and emails with professionalism, answering inquiries and resolving issues promptly.
- Address guest complaints or special requests immediately, escalating to management when necessary to ensure guest satisfaction.
- Assist guests with local recommendations, restaurant reservations, and transportation arrangements.
- Maintain a pristine front desk area and lobby environment at all times.
- Process financial transactions and maintain accurate daily logs of activity.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and public spaces are in optimal condition.
Qualifications
- High school diploma or GED required; previous experience in hospitality is a plus.
- Proficiency in Microsoft Office Suite and hotel Property Management Systems (PMS).
- Strong communication skills with a focus on customer service and conflict resolution.
- Ability to work a flexible schedule, including weekends, holidays, and evenings.
- Detail-oriented with the ability to multitask in a fast-paced environment.
- Professional appearance and grooming standards.